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Privacy Policy | Terms & Conditions

If you are visiting this page, chances are you hate SPAM. We hate it too! We will never share your information with any third parties, nor automatically add you to our newsletter. You may sign up for our bi-monthly newsletter on our About page, and you may unsubscribe at any time.

Concerned that your payments are secure? We process our payments through PayPal. PayPal uses the latest technology to protect your information.

Have questions? We hope to answer some of the most frequently asked questions on this page. But if you still have a question, do not hesitate to contact us.

By accessing this website, you agree with our Privacy Policy. Onyx and Alexa is subject to the laws and regulations of Mexico.

Payment Processing through Paypal and iTunes

Paypal processes our payments. Paypal is a global e-commerce business allowing payments and money transfers to be made through the internet. It is used by over eight million businesses to securely process credit cards. For more information check out the Paypal Privacy Policy, and the Paypal Security Measures.

We may direct you to iTunes for digital content purchases, and you are subject to their Privacy Policy, and their Terms and Conditions.

Personal Information Use (Online & Offline)

We may collect some of your personal information in order to provide you with our products or for customer service.

When processing an order we will have access to the name, email and country you provide. We do not ask for your address. And we will never share your info with anyone else. And when we say never, we mean it!

Please keep in mind that emails may not be secure, so please do not write to us with any sensitive information.

File Delivery

To provide you with Instant Downloads of our printable products we use Send Owl. Send Owl is a secure platform, which allows us to email you a secure link to download our products.

SSL for a Secure Website

Aside from processing payments through Paypal, we have SSL (Secure Sockets Layer) on our entire website. That means your information is encrypted. You can note that by the https or the padlock next to the URL (onyxandalexa.com).

Intellectual Property

We hope you enjoy our characters and printables. They are original designs we create, and as such are subject to copyright and trademark.

When you purchase an item from our shop, it is for personal use only, not for resale. Thanks.

A4 and Letter size

Our products are available on both letter and A4 size. They are non-editable pdf files in black and white, so you can color them or write down information.

Return Policy

If you are purchasing a printable from our store, they are digital products that cannot be returned. So we cannot offer you a refund.

Limited Responsibility

We take your security very seriously. Although we hope not to have any problems with our website, there could be a situation outside of our control or an act of God that may cause our website to be offline or to have problems, or there may be a problem with one of the companies we hire to provide our online shop. We cannot be held responsible for a problem that may arise, and cannot give any guarantees.

We also cannot be held responsible for any security issues you may have on your end, such as an insecure network, a virus on any device, computer, tablet, mobile phone that you use to access this website, or any other security issue.

We hope you enjoy our printables and characters, so we will do everything we can to have everything working properly and with the latest security measures.

User Responsibilities

By using this website you agree not to try to damage this website in anyway, nor to try to copy, obtain or monitor website information, nor to add an unreasonable load to the website infrastructure, nor any other actions that could interfere with this website's functionality.

You also agree not to impersonate anyone or to mask your identity in anyway while using this website or communicating with us.

You also agree that you are over 18 years old or are accompanied by your parent or legal guardian when purchasing something from our store.


We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from children under 13, without parental consent, we will delete that information as soon as possible.

Third Party Websites

We may link to other websites for content inspiration or to a product available on iTunes. When leaving our site, you are subject to other site's Privacy Policies and Terms and Conditions.

Non-Personal Information

Internet Protocol (IP) Address, Cookies, Browser & Devices

Everyone who uses the Internet has a specific IP address that contains their location. We get reports from Google as to the Country, State and City of each visitor. Also, depending on your Browser, Device, and whether or not you allow Cookies to be collected, we receive non-personal information reports from Google, which include when and for how long you visit our website, what page directed you here (if any), your browser or device type, language, internet service provider, and clickstream. We use this non-personal information in order to create better content and products for you. Visit Google's Privacy Policy for more information on how they gather this information.


We may be required by law to provide personal information to authorities.

Contact us

If you have any questions or concerns, do not hesitate to Email Us.


We may update this Policy at any time.

Last update: June 2017

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Privacy Policy | Terms & Conditions

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